We are a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. This privacy statement covers the site www.letstalk.com. Because we want to demonstrate our commitment to our users’ privacy, we have agreed to disclose our privacy practices and have them reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact us by e-mail. If you do not receive acknowledgment of your inquiry or it is not satisfactorily addressed, you should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process www.truste.org/watchdog.html. TRUSTe will serve as a liaison with the Web site to resolve users concerns.

• What kind of information do we collect?
  We collect information at several stages during your interaction with us. When you first enter our site, we note your IP address in connection to your shopping cart and to help with administrating the site. As you browse the site, we record your preferences via a cookie so we can serve more targeted information on your next visit. (Learn more about cookies)

  When you buy a product, you give us contact and shipping information (like your name, address, phone number, e-mail address, etc.) and credit information like Social Security number, date of birth, credit card and driver's license identification. We use this information to process and fulfill your order and to protect you from false purchases made in your name.

• What if I am reluctant to provide information online?
  Not a problem, you may contact customer service and give them your information through email or via the telephone. If you elect not to provide the information necessary for a service contract, you may choose to acquire a pre-paid service agreement.

• What do you do with the information?
  Your contact and shipping information is given only to the service provider, the manufacturer making the product you purchase, and Federal Express or UPS. Your personal credit information is forwarded only to a third-party credit card approval service to verify your credit card account balance and for your wireless service provider to authorize service credit according to their terms.

  Because all we do is provide your information to the service provider, we do not store your information for extended periods of time, so to update your information please contact the service provider directly

  We use your information to follow-up on your order and to send you updated information on our company, products and services. Your service provider and manufacturer may also send you similar information.

  Our site provides the opportunity to opt-in to receive mailings without purchasing from us. All promotional newsletters have instructions on how to be removed from our mailing list. Subscribers may also contact us via email. We do not collect email addresses of recipients of newsletters forwarded by our subscribers.

  If you prefer not to receive correspondence from us, you may contact customer service with your request. If you elect not to receive information from the manufacturer of the product you bought or the service provider you selected, please note that in your correspondence. If you prefer NOT to provide personal information over the internet, please place your order directly through Customer Service.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, or other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our Web site for 30 days.

Security
Why shopping with us is safe.
We have implemented multiple levels of web site security to ensure a safe online shopping environment. We use a secure server, have received SSL secure server certification, and practice credit card encryption.

To date, we have not received any reports of credit card fraud.

• Secure Web Server
  In keeping with the highest standards of safety, our secure server protects web pages that request or display a customer's personal information.

• SSL Secure Server Thawte Certificate
  We havereceived a Thawte Certificate ensuring that a user's order will be completely private and secure.

• Encryption
  Our customer credit card information is processed using the highest bit encryption available.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at our site while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

For more detailed information about our security measures, contact customer service.

Cookies
Cookies are small text files sent to your computer when you visit certain web pages. They are stored on your computer's hard drive and keep track of various data such as what you have in your shopping cart and the zip code you have entered.

Although our cookies cannot harm your computer and do not contain any personal or private information we understand certain users have a mistrust of them. Therefore, we recently made changes to the way our site uses them. It is no longer necessary to enable permanent cookies (if your browser allows you this level of detail), but you will need to allow session cookies.

How to enable session cookies:
(If you do not know your browser version, click on help in your browser menu and then click the About... option)

Microsoft Internet Explorer 6.0

• Select Tools -> Internet Options and click on the "Privacy" tab.
• In Settings, click on "Advanced".
• To edit the default settings (which do allow permanent cookies) check the box that reads "Override Automatic Cookie Handling".
• This will allow you to set First & Third Party cookie handling. (For our site you may set any option you want to here, including Blocking Cookies.)
• You must check the box that reads, "Always allow session cookies".

  Microsoft Internet Explorer 5.0
  

• Select Tools -> Internet Options and click on the "Security" tab.
• The default selection, "Medium," supports cookies, but you can click on the "Custom Level" button to check. Scroll down until you see the word "Cookies" and verify that the radio button next to "Enable" is selected in both options.

  Microsoft Internet Explorer 4.0
  On a PC:
  

• Select View -> Internet Options and click on the "Advanced" tab.
• Scroll down until you see the word "Cookies" and verify that the circle next to "Always accept cookies" is selected.

  On a Macintosh:
  

• Select Edit -> Preferences.
• Scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected.

  Microsoft Internet Explorer 3.0
  

• Choose View -> Options and click on the "Advanced" tab.
• Make sure that "Warn before accepting a cookie" is unchecked.

  Netscape 7.0
  

• Select Edit -> Preferences -> Click Privacy & Security -> Cookies
• You must select one of the 3 "Enable Cookies" options (Enable All, Enable for originating web site or Enable based on privacy settings)
• You may then check the box that reads, "Limit maximum lifetime of cookies to: Current Session"

  Netscape 6.0
  

• Select Edit -> Preferences -> Click Privacy & Security -> Cookies
• You may select "Enable Cookies for the originating web site only"

  Netscape Communicator 4.0
  

• Choose Edit -> Preferences and click on the "Advanced" option.
• Select the radio button next to "Accept only cookies that get sent back to the originating server" and click "OK".

  Netscape Navigator 3.0
  

• Open "Network Preferences" under Options.
• Click on the "Protocols" tab and ensure that the box next to "Accepting A Cookie" is unchecked.

  All other browsers
  Please consult your documentation or online help files.

Privacy

Security
Safe shopping environment

Cookies
Shopping cart technology